Terms of payment and dispatch
The following payment methods are available in our online shop:
PayPal
You will be automatically forwarded to the PayPal payment page during the ordering process where you log in with your access data and initiate the payment. payment. You will then be redirected back to our shop which completes the order and payment. As soon as PayPal confirms the payment, we will dispatch the goods.
Credit card
At the end of the order process you pay by Visa or Mastercard. Once the transaction has been authorised by your credit card company immediately within the delivery time specified for the item. Your credit card will be charged when the order is finalised. Deliveries are only possible to the cardholder's address.
Direct debit (via PayPal, Germany only)
Payment by direct debit is possible via PayPal.
Sofortüberweisung.de
Sofortüberweisung.de is the 1st TÜV-certified online payment system. At the end of the order process, you transfer the final amount securely and conveniently online. You need a current account with authorised online banking (PIN, TAN). We deliver immediately within the delivery time specified for the item. Further details at: www.sofortueberweisung.de
Prepayment
You will receive our bank details with the order confirmation email. You transfer the total amount with the order number as reason for payment. As soon as the amount is credited to our account (1-3 days depending on the bank), we will dispatch the goods on the same day. Please do not send us any screenshots or similar as confirmation. With this payment method we have to wait for the actual receipt of the money. receipt of the money. If you need the goods urgently, please choose a different other payment method.
We grant a 1% discount on the invoice amount for advance payments.
Cash collection
You also have the option of collecting the goods from our business premises in Ilmenau within the specified opening hours. In the case of cash collection, it is necessary for you to send the order to us in writing and note the desired collection day. Please do not forget a telephone number for any queries you may have.
Purchase on account for public institutions and companies
We are happy to supply public institutions (authorities, schools, universities, institutes) against invoice.
Please make sure that the delivery and billing addresses are are recognisable in sufficiently large letters. In addition, the name of the name of the customer should be clearly stated and a direct call-back number and e-mail address.
You will promptly receive an order confirmation by e-mail, in which the delivery delivery date is also noted. Please check this carefully for any errors. If the goods are in stock, they will be dispatched on the same or next working day. You will receive a dispatch notification by e-mail.
Should you wish the invoice to be sent separately by post, please note this clearly on the order. A different invoice and delivery address is not sufficient in this case. sufficient.
Purchase on account for companies
Corporate customers and commercial resellers can order from us on invoice (assuming a positive credit rating). For the purchase on account is subject to a minimum gross sales volume of 500.00 euros per order. The UID number must be provided. This offer does not apply to so-called micro traders who are not entitled to VAT deduction. deduction are authorised.
Purchase on account for end customers (via PayPal Plus)
End customers can purchase on account via PayPal Plus. At the end of the order process, please follow the instructions of the system.
VAT-free invoice
We deliver VAT-free from Germany to other EU countries and Switzerland in compliance with the following points.
EU countries:
You must be a commercial customer and have a valid VAT number.
The invoice address must correspond to the address used when registering the VAT number. (Please pay attention to the exact spelling of the company name). spelling of the company or company name).
When placing the order the UID number in your details and only transfer the net amount stated in the the net amount stated in the confirmation e-mail.
Switzerland, Norway:
Here we generally deliver VAT-free. The invoice and delivery delivery address must be in Switzerland or Norway. Transfer only the net amount when paying in advance. For PayPal payments we refund the tax the tax immediately. The delivery takes place exclusively with by German post.
Deliveries to non-EU countries
Deliveries to non-EU countries may be subject to additional customs duties and fees. Further information can be found HERE
Export of goods to countries outside the EU after purchase in Germany:
After the export has been completed, send us the customs stamped stamped by customs (including green customs paper if applicable) (please make a copy for your please make a copy for your records). We will then transfer the VAT to an account specified by you. For accounts outside Germany, transaction fees may be incurred, which will be at your expense.
Shipping information
We deliver as standard within Europe at the specified conditions. If your country is not on the list, please contact list, please contact our sales staff directly. sales representative. If the delivery status is indicated as "immediately available" we will deliver within 1-3 days.
Domestic (DPD Standard):Within Germany we charge up to a value of goods of 500 EUR we charge a flat rate of 5.00 EUR shipping costs. From 500 EUR we deliver free of charge by DPD.
Domestic (DHL Premium):Within Germany we charge up to a value of goods of 500 EUR we charge a flat rate of 7.50 EUR shipping costs. From 500 EUR we charge 2,50 EUR for deliveries with DHL.
Abroad:
Zone A - Austria, Belgium, Luxembourg, Netherlands: 12,00 Euro
Zone B - Switzerland, Czech Republic, Denmark, Liechtenstein: 14,00 Euro
Zone C - France, Great Britain, Monaco: 19.00 euros
Zone D - Hungary, Italy, Poland, Slovakia, Slovenia: 21.00 euros
Zone E - Spain, Ireland, Portugal, Sweden: 27.00 euros
Zone F - Estonia, Finland, Lithuania, Latvia, Norway: 29.00 euros
Zone G - Bosnia and Herzegovina, Croatia, Serbia: 39.00 euros
Zone H - Bulgaria, Greece, Iceland, Romania: 55.00 euros
Note: The costs listed here include the total value added tax VAT of currently 19 %. If the delivery is VAT-free the shipping costs / fees will be adjusted accordingly. adjusted accordingly.
For transfers from abroad:Please pay all fees or use a so-called. EU bank transfer or SEPA (faster) transfer and transfer exclusively in EUR transfer.
SEPA transfers from Switzerland:Please note that under 100 EUR 3 EUR and from 100 EUR 5 EUR bank fees will be charged. Please increase the amount accordingly.
No delivery will be made if there is a shortfall!
For deliveries outside Germany, additional costs may be incurred when importing into country may incur additional costs (customs duties, possible customs fees and import and import sales taxes). These other costs shall be borne by the customer. bear these other costs.
The service is provided in Ilmenau.